Shipping policy


📦 Shipping

Thank you for shopping with AshleighMercia.com. Below you’ll find all the details on how we process, pack, and deliver your orders. We aim to make your shopping experience as smooth and stress-free as possible.

 

 

 

🚚 Domestic Shipping (UK)

 

We currently ship to all locations within the United Kingdom.

Standard Delivery:

  • Cost in dependent on size, weight and courier. 
  • Delivery Time: 3–5 working days after dispatch
  • Tracking dependant on value of order

 


🌍 International Shipping

We currently ship to select international destinations.

 

Shipping costs and delivery times vary by location and will be calculated via communications through email.

Please Note: International orders may be subject to local import duties, taxes, and customs clearance fees. These charges are the responsibility of the customer.

If your country is not available at checkout, email us at info@ashleighmercia.com and we’ll do our best to help.

 

 

 

⏱️ Order Processing

 

  • Orders are processed Monday–Friday (excluding UK public holidays).
  • We aim to dispatch all orders within 1–2 working days.
  • You will receive an order confirmation email, followed by a shipping confirmation with tracking information once your order has been dispatched.

 

 


📬 Missed or Delayed Deliveries

If you miss a delivery, the courier may leave a card or attempt redelivery. If your parcel hasn’t arrived within 7 working days (UK) or 14 working days (international), please contact us at info@ashleighmercia.com with your order number so we can assist.

 

 

 

📦 Damaged or Incomplete Orders

 

If your order arrives damaged, incomplete, or incorrect:

  • Please email us at info@ashleighmercia.com within 48 hours of delivery.
  • Include your order number and clear photos of any damage or issues.
  • We’ll work quickly to arrange a replacement, refund, or store credit.

 

 

 

✅ Your Rights

In accordance with the UK Consumer Contracts Regulations 2013:

  • You have the right to receive your items within 30 calendar days of placing your order.
  • You may cancel and return your order within 14 days of delivery for any reason (see our Returns Policy for details).

If for any reason we are unable to deliver within the expected time frame, we will contact you immediately with an alternative option or offer a full refund.

 

❓Questions?

If you have any questions about shipping, delivery times, or your order status, feel free to contact us:


📧 Email: info@ashleighmercia.com